TERMS & CONDITIONS

GENERAL TERMS AND CONDITIONS

Web-shop trogirexperience.com is a informative system for presentation and sales of its products to the end consumer. It is being owned and managed by:

inDEKS room j.d.o.o.

Tudorski put 1

21223 Okrug Gornji, CROATIA

OIB 45364300086

PAYMENT AND DELIVERY

All the product prices and delivery charges are displayed in euros (EUR). All prices displayed are inclusive of VAT (Value Added Tax) and there are no hidden costs.

The User from a non-EU country is liable for all import duties, customs and local sales taxes levied by the destination country.

When an order is placed in the binding sales agreement between the User and the Service Provider (Service Provider here being Trogir experience web-site owned by inDEKS room j.d.o.o.) is reached when the User receives an order confirmation e-mail in which the availability and estimated delivery time are confirmed. Unless otherwise agreed by the Service Provider, payment must be received by the Service Provider prior to acceptance of an order. Service Provider reserves the right to reject any order in its sole discretion.

Delivery charges vary depending on the shipping destination and are stated for each order at check-out. Delivery times vary from product to product. Delivery time is determined by availability of the product and order destination. Service Provider shall not be liable for delays in performing or failure to perform this Agreement or any obligations hereunder, which are directly attributable to causes beyond its reasonable control (force majeure), including, but not limited to, fires, strikes, labor disputes, war, acts or intervention by any governmental authority, failure of a common carrier, supplier, hardware, software, browser, or communications equipment, or network failure, congestion, or malfunction. Service Provider reserves the right to deliver different products ordered in the same time separately.

Service Provider takes responsibility over the loss and damage of the product occurred during the delivery.

We deliver to Croatia and European Union countries. Should you want your package to be delivered outside of these countries, please feel free to contact us directly at indeksroom@gmail.com

Estimated delivery within Croatia is up to 7 working days from the day the payment is processed and evident on our account. In case of larger orders or some other unforeseen circumstances we deserve the right to inform you of the estimated delivery as soon the order is placed.

Estimated delivery within EU is 5-9 working days depending on local holidays and local delivery service.

RETURNS

User (except institutions and companies) has a fourteen-day right to return or exchange a product according to Croatian consumer protection legislation. The customer has a right to return a product if

The order has been cancelled according to the terms and conditions by notifying Trogir experience Shop within 14 days of delivery
The product has not been used
The product is in the condition that the customer received it in and all the parts of the product are included in the package and
The product has been repackaged into its original package. The product must be returned immediately after cancellation.

If you report receiving a faulty product and upon receiving it back we established that your request is invalid or that you have handled the product in an unacceptable way, Trogir experience reserves the right not to issues you with a refund or a replacement product. You will be charged with all applicable delivery costs.

When returning products User will be responsible for the risk of damages and for the return delivery costs.

CHANGES TO THE SERVICE AND THIS AGREEMENT

Service Provider reserves the right to make changes to the Service, policies, and this User Agreement at any time.

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